Privacy
We keep this simple. There are no accounts, no advertising, and no cross-site tracking. We only hold what you choose to send us, and only for as long as we need it.
What we collect
- Report an issue: the base and machine, what's wrong, an optional note, and an optional email (only if you want a reply).
- Contact: a reason, an optional name, your email, and your message.
- Request a product: which market you're at and what you'd like us to stock — no name, email or personal details.
That's it. We don't collect anything in the background.
Why we use it
Only to fix the problem you reported, or to reply to your message. Nothing else.
Analytics
We use privacy-friendly, cookieless analytics to count page views and see which pages people find useful. It sets no cookies, stores nothing on your device, and can't identify you or follow you across sites — no advertising, ever. Spam protection uses a privacy-friendly Cloudflare check that doesn't track you across sites.
How long we keep it
Submissions are automatically deleted after 90 days.
Who else is involved
- Cloudflare hosts the site, provides edge security, and runs our cookieless analytics.
- Email notifications are delivered via Resend, a service based in the United States — so if you include an email or message, it may be processed in the US to deliver that notification.
Your rights
Under UK GDPR you can ask to see or delete any personal data we hold about you. Email us and we'll sort it.
Contact
Security contact & disclosure, or get in touch via the contact form.
Last updated: 2 July 2026.